Support
Frequently asked questions and how to reach us.
Frequently asked questions
The Android beta is already available: install it from Google Play via the button on the home page. The iOS version and the official launch will follow after the beta — leave your email and we'll let you know.
Yes: the open Android beta is live. Tap the “Android · Google Play” button on the home page and try it right away, free. It's not on iPhone yet: sign up for the newsletter and we'll write as soon as it lands.
On your Android phone, tap “Android · Google Play” on the home page: it opens the testing-program page. Accept becoming a tester, then install Yukigo from Google Play like any other app. From then on, updates arrive on their own.
Yes — free to learn every day, up to a daily limit. After the beta, an optional Pro subscription lifts that limit and unlocks unlimited questions to Yuki. No ads, ever.
As little as possible. You can study without an account; if you create one, your progress is synced so you don't lose it. Questions you ask Yuki are processed by our server to answer you; in pronunciation exercises your voice is used only for scoring and never stored. No ads, and your data is never sold — see the Privacy page.
The interface is multilingual and adapts to you. Content covers kana, kanji, grammar (N5–N1), vocabulary and reading.
Write to us at the address below — every report helps us improve.