Support
Frequently asked questions and how to reach us.
Frequently asked questions
It's out, on both stores: on the App Store for iPhone and iPad, and on Google Play for Android. The buttons on the home page take you straight to the right one. It's free.
Yes. Yukigo has been on the App Store since 31 August 2026, for iPhone and iPad — tap “iOS · App Store” on the home page. On Android it is on Google Play: tap “Android · Google Play”.
From the home page, tap the button for your phone. On iPhone it opens the App Store, on Android Yukigo's page on Google Play: either way, it installs like any other app. From then on, updates arrive on their own.
Yes — free to learn every day, up to a daily limit. Later on, an optional Pro subscription will lift that limit and unlock unlimited questions to Yuki. No ads, ever.
As little as possible. You can study without an account: your progress is still synced to an anonymous profile, with no name or email, so you don't lose it; an account lets you find it again on another device. Questions you ask Yuki and your diary pages are processed by our server to answer and correct you, and your pages stay on your account until you delete it; in pronunciation exercises your voice is used only for scoring and never stored. On iPhone, if you come from one of our App Store ads, we measure which ad brought you, with no tracking. If you connect Discord for the cat roles, we keep your Discord ID and username and send Discord only your days of study (and months of Pro in a row); you can disconnect at any time. No ads in the app, and your data is never sold — see the Privacy page.
The interface is multilingual and adapts to you. Content covers kana, kanji, grammar (N5–N1), vocabulary and reading.
Write to us at the address below — every report helps us improve.