Support
Frequently asked questions and how to reach us.
Frequently asked questions
It's out, on both stores: on the App Store for iPhone and iPad, and on Google Play for Android. The buttons on the home page take you straight to the right one. It's free.
Yes. Yukigo has been on the App Store since 31 August 2026, for iPhone and iPad — tap “iOS · App Store” on the home page. On Android it is on Google Play, where it is still an open test.
From the home page, tap the button for your phone. On iPhone it opens the App Store and installs like any other app. On Android it opens Yukigo's page on Google Play: the Android version is still an open test, so if Play shows a “Join the beta” step, accept that first. From then on, updates arrive on their own.
Yes — free to learn every day, up to a daily limit. Later on, an optional Pro subscription will lift that limit and unlock unlimited questions to Yuki. No ads, ever.
As little as possible. You can study without an account; if you create one, your progress is synced so you don't lose it. Questions you ask Yuki are processed by our server to answer you; in pronunciation exercises your voice is used only for scoring and never stored. No ads, and your data is never sold — see the Privacy page.
The interface is multilingual and adapts to you. Content covers kana, kanji, grammar (N5–N1), vocabulary and reading.
Write to us at the address below — every report helps us improve.